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Lessons 1: Cloud Computing Concepts
  • What is Traditional Computing?
  • Disadvantages of traditional Computing?
  • What is Cloud Computing?
  • Advantages of Cloud Computing over Traditional Computing?
  • Phases of Cloud Computing (IAAS, PAAS, SAAS)
  • Different types of Clouds?
  • Architecture of Cloud Computing?

 

Lessons 2: CRM Overview
  • What is CRM?
  • How CRM can help to Business?
  • Advantages of the CRM?
  • What are the different types of CRM technologies in the Market?
  • Why salesforce.com CRM is so famous than other CRM technologies?

 

Lesson 3: Salesforce Overview
  • What is Salesforce.com?
  • History of the Salesforce.com?
  • Architecture of the Salesforce.com?
  • Different Clouds in Salesforce.com?
  • Different type of API’s in salesforce.com?
  • What is AppExchange?

 

Lesson 4: Salesforce
  • Introduction to Salesforce
  • Salesforce Overview
  • Salesforce Editions
  • Home Page Customization
  • user Management
  • Creating & Customizing Tabs
  • Creating an APP
  • Uploading a Company Logo
  • Company Information Page
  • System Overview Page
  • Updating the Fiscal Year
Lesson 5: Sales Cloud
  • Introduction to Sales Cloud
  • Sales Cloud
  • Leads Home Page
  • Creating List Views
  • Creating and Converting leads
  • Creating Accounts
  • Creating Contacts
  • Creating Email Templates
  • Sending Individual Mails
  • Sending Mass Emails
  • Creating and managing Price Books
  • Creating Products
  • Creating Opportunities
  • Creating Activities
  • Creating a Web-to-Lead Form
  • Creating a Lead Assignment Rule
  • Creating a Lead Queue
  • Creating an Auto Response Rule
  • Creating Campaigns
  • Record Types

 

Lesson 6: Service Cloud
  • Introduction to Service Cloud
  • Service Cloud
  • Creating Cases
  • Creating Case Assignment Rules
  • Creating Case Escalation Rules
  • Enabling Solutions
  • Creating Solutions
  • Attaching Solutions to Cases
  • Enabling Knowledge
  • Configuring Knowledge
  • Creating a Web-to-case Form
  • Creating a Email-to-Case Address
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