Salesforce

Lessons 1: Cloud Computing Concepts

• What is Traditional Computing?
• Disadvantages of traditional Computing?
• What is Cloud Computing?
• Advantages of Cloud Computing over Traditional Computing?
• Phases of Cloud Computing (IAAS, PAAS, SAAS)
• Different types of Clouds?
• Architecture of Cloud Computing?

 

Lessons 2: CRM Overview

• What is CRM?
• How CRM can help to Business?
• Advantages of the CRM?
• What are the different types of CRM technologies in the Market?
• Why salesforce.com CRM is so famous than other CRM technologies?

 

Lesson 3: Salesforce Overview

• What is Salesforce.com?
• History of the Salesforce.com?
• Architecture of the Salesforce.com?
• Different Clouds in Salesforce.com?
• Different type of API’s in salesforce.com?
• What is AppExchange?

 

Lesson 4: Salesforce

• Introduction to Salesforce
• Salesforce Overview
• Salesforce Editions
• Home Page Customization
• user Management
• Creating & Customizing Tabs
• Creating an APP
• Uploading a Company Logo
• Company Information Page
• System Overview Page
• Updating the Fiscal Year

Lesson 5: Sales Cloud

• Introduction to Sales Cloud
• Sales Cloud
• Leads Home Page
• Creating List Views
• Creating and Converting leads
• Creating Accounts
• Creating Contacts
• Creating Email Templates
• Sending Individual Mails
• Sending Mass Emails
• Creating and managing Price Books
• Creating Products
• Creating Opportunities
• Creating Activities
• Creating a Web-to-Lead Form
• Creating a Lead Assignment Rule
• Creating a Lead Queue
• Creating an Auto Response Rule
• Creating Campaigns
• Record Types

 

Lesson 6: Service Cloud

• Introduction to Service Cloud
• Service Cloud
• Creating Cases
• Creating Case Assignment Rules
• Creating Case Escalation Rules
• Enabling Solutions
• Creating Solutions
• Attaching Solutions to Cases
• Enabling Knowledge
• Configuring Knowledge
• Creating a Web-to-case Form
• Creating a Email-to-Case Address